Good to know
Shipping information
Where we ship
We ship across India and internationally, including the United States, Canada, the European Union, Switzerland, Norway, Australia, New Zealand, Japan, the Gulf and much of Asia and Latin America. The full list of countries appears at checkout. We do not currently ship to the United Kingdom.
Processing time
Orders are dispatched within 1–3 business days of being placed.
Delivery estimates and charges
- India, paid online (UPI, card, net banking, wallets): Free delivery on every order. Usually 5 to 10 business days after dispatch. HaloCalm heat belt: usually delivered in 4–8 days, shipped from our partner in Gujarat.
- India, Cash on Delivery: a ₹130 delivery charge per order, shown at checkout when you pick the “Cash on Delivery” delivery option and collected by the courier together with the price of your order. Delivery times are the same as above.
- International orders: ₹999 per order, free on orders of ₹3,799 or more. Some products (such as the HaloCalm heat belt) always ship free. The delivery charge shown at checkout is the final delivery charge. Delivery after dispatch: United States, Canada, Europe, Australia, New Zealand, Japan and Asia 8–16 business days; the Gulf, Israel, Jordan and Türkiye 6–12 business days; Latin America 12–25 business days. The HaloCalm belt page shows its own delivery times per country.
- A few products (marked "Ships within India only" on their page) cannot be sent abroad.
Delivery windows are estimates, not guarantees. Courier delays, customs clearance and peak seasons can add time.
Currency
All prices are in Indian Rupees (₹) and you are charged in Indian Rupees. Your card issuer converts the amount at its own exchange rate and may add a foreign-transaction fee.
Customs, duties and taxes (orders outside India)
International orders are shipped by courier from our partner warehouses (in India or China, depending on the product) and cleared through customs in your country. Import duties, taxes and customs fees charged by your country are not included in our prices or shipping charges and are payable by you on delivery, unless your order confirmation states that duties were prepaid. For the United States: every parcel is now subject to import duty regardless of value. For the European Union: import VAT and customs duty (including the EU flat duty on low-value parcels) are collected by the courier on delivery. If you refuse a parcel because of duties, we can refund the product price only after the parcel is returned to us; the original shipping charge and any return costs are not refundable.
Tracking
Every order ships with tracking. We send your tracking number by WhatsApp or email as soon as your order is dispatched.
Questions
Need help with a delivery? WhatsApp us on +91 92596 89429, email bayofbazaarstore@gmail.com or use the contact form.
Returns information
Returns
You can return most items within 14 days of delivery. To qualify, the item must be unused and in its original packaging.
Damaged or defective items
If your order arrives damaged or defective, tell us within 48 hours of delivery through the contact form or by email at bayofbazaarstore@gmail.com. Include photos or an unboxing video of the item and its packaging. Once confirmed, we send a free replacement. For orders outside India, where shipping a replacement costs more than the item, we may refund you instead without asking you to send the item back.
Order cancellation
You can cancel your order at any time before it is dispatched for a full refund — email us with your order number.
EU customers — right of withdrawal
If you live in the European Union, you may withdraw from your purchase within 14 days of receiving the last item of your order, without giving a reason. To exercise this right, email bayofbazaarstore@gmail.com with your order number and a clear statement that you are withdrawing. We refund the price and the standard delivery charge within 14 days of receiving your withdrawal notice; we may wait until we have received the item back or proof that you have sent it. You pay the direct cost of returning the item.
Return shipping
Return shipping is paid by the customer, unless the error is ours — for example, we sent the wrong item or the item is defective. In those cases we cover it. For orders outside India, return shipping to India and any duties charged on the return are the customer's responsibility unless the error is ours.
Refunds
Once your return arrives and passes inspection, your refund is issued to the original payment method within 5–10 business days (within 14 days for EU withdrawals), in Indian Rupees. The amount credited in your own currency may differ because of exchange rates.
How to start a return
Use the contact form or email bayofbazaarstore@gmail.com with your order number. We will reply with instructions.