FAQ

Ordering & payment

What payment methods do you accept?

All available payment options are shown at checkout. Choose whichever suits you best when you place your order.

Can I change or cancel my order?

If your order has not been dispatched yet, yes. Contact us through the contact form with your order number as soon as possible and we will do our best to help. Once an order has been dispatched it can no longer be changed or cancelled, but you can use our return process after it arrives.

Shipping & delivery

Where do you ship?

We ship across India and worldwide.

How long does delivery take?

Orders are dispatched within 1–3 business days. After dispatch, typical delivery windows are: India 5–10 business days, United States & Europe 8–16 business days, and the rest of the world 10–20 business days. These windows are estimates, not guarantees.

How do I track my order?

Every order ships with tracking. Your tracking number is emailed to you when your order is dispatched.

Will I have to pay customs duties or taxes?

International orders may be subject to customs duties or taxes charged by the destination country. These charges are the customer's responsibility.

Returns & support

What is your return policy?

You can return unused items in their original packaging within 7 days of delivery. Return shipping is paid by the customer unless the error is ours (wrong or defective item). Refunds go to your original payment method within 5–10 business days of the return passing inspection. See the full Refund Policy for details.

My item arrived damaged or defective. What do I do?

Report it within 48 hours of delivery through the contact form, including photos or an unboxing video of the item and packaging. Once confirmed, we will send you a free replacement.

Is there a warranty?

Yes — we offer a 30-day replacement for manufacturing defects. Contact us through the contact form with your order number and photos of the issue.

How do I contact you?

Use the contact form at /pages/contact. Include your order number if your question is about an existing order.