FAQ
Ordering & payment
What payment methods do you accept?
In India: UPI (GPay, PhonePe, Paytm) and debit or credit cards, through Razorpay's secure checkout; prepaid orders go straight to dispatch. Cash on Delivery is also available with a ₹130 delivery charge, paid at the door; paying online keeps delivery free. Orders outside India are prepaid. All available payment options are shown at checkout.
Can I change or cancel my order?
If your order has not been dispatched yet, yes. Contact us on WhatsApp or through the contact form with your order number as soon as possible and we will do our best to help. Once an order has been dispatched it can no longer be changed or cancelled, but you can use our return process after it arrives.
Shipping & delivery
Where do you ship?
Delivery within India is free when you pay online (UPI or card). Cash on Delivery is available with a ₹130 delivery charge, paid at the door. We also ship to the USA (and several other countries; the full list is at checkout), prepaid only.
How long does delivery take?
Orders are dispatched within 1–3 business days. After dispatch, typical delivery windows are: India 5–10 business days, United States & Europe 8–16 business days, and the rest of the world 10–20 business days. These windows are estimates, not guarantees.
HaloCalm heat belt: India 4–8 days (free delivery on UPI/card); USA about 7–15 days, free.
How do I track my order?
Every order ships with tracking. Your tracking number is emailed to you when your order is dispatched.
Will I have to pay customs duties or taxes?
International orders may be subject to customs duties or taxes charged by the destination country. These charges are the customer's responsibility.
Returns & support
What is your return policy?
You can return unused items in their original packaging within 14 days of delivery. Return shipping is paid by the customer unless the error is ours (wrong or defective item). Refunds go to your original payment method within 5–10 business days of the return passing inspection. See the full Refund Policy for details.
My item arrived damaged or defective. What do I do?
Report it within 48 hours of delivery on WhatsApp or through the contact form, including photos or an unboxing video of the item and packaging. Once confirmed, we will send you a free replacement.
Is there a warranty?
Yes — we offer a 30-day replacement for manufacturing defects. Contact us through the contact form with your order number and photos of the issue.
How do I contact you?
WhatsApp us on +91 92596 89429 (Mon–Sat, 10AM–7PM IST), or use the contact form at /pages/contact. Include your order number if your question is about an existing order.